Shipping and Delivery Policy

Delivery Cutoff: SAME DAY deliveries must be placed before 2.00pm and WEEKEND deliveries must be placed before 2.00pm Friday (Sydney time). If this does not suit your preference please give us a call.

Delivery Time: Standard delivery is between 9.00am and 5.00pm.

Currency

All transactions are processed in Australian dollars.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

Security Policy

When purchasing from Pollon, card details are transmitted through a secure server using Westpac PayWay. Card data is not hosted by Pollon after processing.

Contact Details

If at any point you need to contact Pollon (ABN: 15 632 718 481 ) our phone number is (02) 9358 2251 and our email address is: sydney@pollonflowers.com.au